These Vendor Terms and Conditions (“Terms”) outline the rules and responsibilities for vendors (“you” or “Vendor”) using Kada Mall to sell products. By registering as a Vendor on our platform, you agree to comply with these Terms.
1. Vendor Registration and Account Responsibilities
Eligibility: Vendors must be at least 18 years old or the legal age in their jurisdiction and must provide accurate and up-to-date information during registration.
Account Security: Vendors are responsible for maintaining the confidentiality of their account information and for all activities under their account. Any suspected unauthorized use should be reported immediately.
Account Suspension or Termination: Kada Mall reserves the right to suspend or terminate a Vendor account if these Terms are violated, including for non-payment or violation of listing policies.
2. Subscription Fees and Payment Terms
Monthly Subscription Fees: Vendors are required to pay a monthly subscription fee based on their selected plan. Failure to pay the subscription fee on time will result in temporary suspension or removal of products from the platform until payment is made.
Payment Method: Vendors agree to provide a valid payment method for subscription fees. Fees will be billed on a monthly basis, and failure to maintain a valid payment method may result in account suspension.
Non-Payment Consequences: If the monthly subscription fee is not paid by the due date, Kada Mall reserves the right to remove the Vendor’s products from the platform without further notice until the fee is paid.
3. Product Listings and Pricing
Product Information: Vendors are responsible for ensuring that all information provided in product listings is accurate, including descriptions, specifications, availability, and pricing.
Pricing Responsibility: Vendors must keep product prices up to date. The price displayed at the time of a customer’s purchase is the price the Vendor agrees to honor. If prices are not updated, the Vendor agrees to sell the product at the listed price.
Prohibited Products: Vendors may not list products that are illegal, counterfeit, or otherwise prohibited by Kada Mall policies. We reserve the right to remove such listings without prior notice.
4. Compliance with Laws and Regulations
Laws and Regulations: Vendors are solely responsible for ensuring compliance with all applicable local, national, and international laws, including those regarding product safety, labeling, intellectual property, and consumer protection.
5. Order Fulfillment and Customer Service
Timely Fulfillment: Vendors are responsible for fulfilling orders promptly, in accordance with the estimated delivery times provided in their listings.
Customer Support: Vendors agree to provide prompt and professional support to customers, addressing any inquiries, issues, or complaints related to their products.
Returns and Refunds: Vendors must clearly specify their return and refund policy in their product listings and comply with any applicable refund or return requests in accordance with platform policies.
6. Payment and Fees
Transaction Fees: In addition to the monthly subscription fee, Kada Mall may charge a transaction fee on each sale made through the platform. Transaction fees will be deducted from the vendor’s payouts.
Payout Schedule: Vendors will receive payouts according to the platform’s payout schedule (e.g., weekly or bi-weekly) after deducting any applicable fees.
Payment Disputes: Vendors are responsible for resolving any payment disputes directly with the platform’s support team.
7. Intellectual Property and Content License
Vendor Content: Vendors retain ownership of the content they post, including product images and descriptions. However, by posting content on Kada Mall, you grant us a non-exclusive, royalty-free license to use, display, and distribute your content as necessary for platform operations and marketing purposes.
Prohibited Content: Vendors may not upload content that infringes on the intellectual property rights of others. Kada Mall reserves the right to remove infringing or inappropriate content.
8. Platform Guidelines and Prohibited Activities
Acceptable Use: Vendors agree to use the platform only for lawful purposes and in accordance with these Terms.
Prohibited Activities: Vendors agree not to:
1. Engage in fraudulent or misleading activities.
2. Disrupt platform operations or interfere with other vendors’ listings.
3. Attempt to circumvent platform fees or policies.
9. Termination and Account Suspension
Voluntary Termination: Vendors may terminate their account at any time by contacting Kada Mall support. Upon termination, any remaining fees owed to the platform must be paid.
Platform Suspension or Termination: Kada Mall reserves the right to suspend or terminate a Vendor account for non-compliance with these Terms or any platform policies.
Effect of Termination: Upon termination, all rights granted to the Vendor under these terms will cease immediately, and any remaining listings may be removed from the platform.
10. Limitation of Liability
Kada Mall is not responsible for any losses, damages, or disputes arising from transactions between Vendors and Customers. Vendors are solely responsible for their product listings and customer interactions.
11. Indemnification
Vendors agree to indemnify and hold Kada Mall harmless from any claims, damages, or expenses (including legal fees) arising from their use of the platform, violation of these Terms, or infringement of any third-party rights.
12. Changes to Terms
We reserve the right to modify these Vendor Terms and Conditions at any time. Notice of significant changes will be provided through the platform or via email. Continued use of the platform constitutes acceptance of the updated terms.
13. Governing Law and Dispute Resolution
Governing Law: These Terms are governed by the laws of Kaduna State.
Dispute Resolution: Any disputes arising from or related to these Terms shall be resolved through binding arbitration in Kaduna State, as permitted by law.'
14. Contact Us
If you have any questions or concerns about these Vendor Terms and Conditions, please contact us at:
Email: vendorsupport@kadamall.com.ng
Address: Ahmadu Bello Way Kaduna, Kaduna State. Nigeria
